Water Systems
Water Customers
Important Information
A letter has been sent
advising of the change
in the water system
utility billing cycle.
This change is being
made to allow the
anticipated
implementation of
consumption-based
billing later this year.
Instead of billing at
the start of a three
month period, water
utility invoices will be
sent after the end of
the period, allowing the
Regional District to
charge for the amount of
water used during the
previous quarter.
It's expected the
Regional Board will
consider a
consumption-based water
rate structure in
January or February this
year.
View Information Letter
The Regional District administers
five water distribution systems. These
vary in size with the
smallest system
encompassing eight
properties and the
largest system
encompassing over 700
properties. See table below.
For
initial 2012 Fees please
see
Bylaw No. 1301
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notification of Water System Alerts/Advisories
The regulations for the management of the water distribution systems and the terms
and conditions under which water services may be provided are set out in Bylaw 1268.
User fees and maintenance fees vary according to the number of users and the maintenance
required for each particular system. Fees are set under the
Regional District of Central Okanagan Water Systems Bylaw No. 1268.
Initial fees for 2012
have been set out in
amending bylaw
No. 1301. The bylaws
are provided for
convenience only and are
not to be considered the
legal document. Please
consult the official
version of the bylaws to
ensure accuracy.
Emergency Water Contacts
During regular office hours (Monday to Friday, 8:00 AM to 4:00 PM), Regional
District Water System customers may call our main office at
250-469-6241. If you
have an emergency outside of those regular hours
or on a statutory
holiday, please call
(250) 868-5299 or (250)
469-6299 and leave a
message. Our staff will contact you as soon as
possible to get the details and discuss your water service problem.
Customers should direct Billing Inquiries to Regional District
Finance and
Administration Services at
250-469-6290 or by email.
Outdoor Irrigation
Restrictions are
in place for customers
of the
five
RDCO water systems .
- Link to
Outdoor Irrigation Restrictions Information Sheet
- During Stage 1
and 2 restrictions
Outdoor Watering is only
allowed during the
following hours:
- Properties with
Automated irrigation may
only operate between 12
midnight and 6:00 am on
their allocated watering day
- Properties with
Manual irrigation may
only operate between
6:00 am and 11:00 am and
6:00 pm and 12 midnight
on their allocated watering day.
Water Talk Newsletter
Water Conservation Tips
We can all work together in conserving
water!
Estimates suggest each
day Westside residents use almost twice as much water compared
with the Canadian average.
Please do what you can
to protect and preserve
our valuable resource.
Living Greener in the Central Okanagan (Television Commercial)
- To view this commercial you will need the free
Windows Media Player
RDCO Water Systems
(Oct. 2011)
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notification of Water
system Alerts/Advisories
Customers of the systems above should direct Billing Inquiries to
Regional District Finance
and Administration
Services at
250-469-6290 or by
email.
Frequently Asked
Questions information
regarding Water Main
Flushing Program
Utility Acquisition
Policy - (adopted
November 2011)
This policy will guide
future acquisition of
utilities by the
Regional District.
The policy standardizes
the process by which the
Regional District will
consider taking
ownership of any
utilities such as
private water or
waste-water treatment
systems and ensures that
due diligence is done on
behalf of utility
customers and regional
district ratepayers.
Link to Engineering Water and Sewer Maps
Emergency Water Contacts
During regular office hours (Monday to Friday, 8:00 AM to 4:00 PM), Regional
District Water System customers may call our main office at
250-469-6241. If you
have an emergency outside of those regular hours, or on a statutory holiday, please
call (250) 868-5299 or (250) 469-6299 and leave a message. One of our staff will contact you as soon as
possible to get the details and discuss your water service problem.
Links to Interior
Health
Turbidity Information,
Turbidity FAQ's and
Safe Alternatives to Tap
Water
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